Remote maintenance
For setup and support we connect to your computer with your approval and work with the terminal from there. So the appointment does not fail over a detail, it is worth checking the requirements beforehand: two programs, a route to the terminal and someone standing at it.
TeamViewer
So we can see your screen. The QuickSupport module is enough, it runs without installation and without administrator rights. You start it and give us the session ID.
Download TeamViewerDatafoxStudio
The Datafox software for the terminals. Either it is already installed, or you need a computer with administrator rights, then we set it up together during the session.
Get the installation package
Someone at the terminal
Someone has to stand at the device during the session. That applies to all three routes below, even when we connect over the network.
Route 1: right at the device
The computer stands next to the terminal. The simplest case, because the same person types and operates the device.
Route 2: via micro USB
Terminal and computer are connected directly. Important: a data cable. A charging cable looks the same but transfers no data.
Route 3: over the network
Computer and terminal have to be on the same local network. The device still has to be operated by hand.
Even over the network, not everything can be done remotely: some settings are made on the device itself. If the terminal is far from the computer, plan for someone to stand at it during the session.