Privacy policy

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on data protection can be found in the privacy policy set out below this text.

Who is responsible for collecting data on this website?

Data processing on this website is carried out by the website operator. You will find their contact details in the section “Information on the controller” in this privacy policy.

How do we collect your data?

Some of your data is collected because you provide it to us. This may be data you enter into a contact form, for example.

Other data is collected automatically, or with your consent, by our IT systems when you visit the website. This is mainly technical data (for example your browser, operating system or the time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided without errors. We use other data to measure, in a data-minimising way, which content is used (audience measurement with Matomo, without cookies, see section 4).

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have a right to request the correction or deletion of this data. If you have given consent to data processing, you can withdraw that consent at any time with effect for the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have a right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and any other questions about data protection.

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter IONOS). The servers are located in Germany. When you visit our website, IONOS records various log files including your IP address. You will find details in the IONOS privacy policy:

ionos.de/terms-gtc/terms-privacy ↗

IONOS is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the end device within the meaning of the TDDDG. Consent can be withdrawn at any time.

E-mail: Microsoft 365

We send enquiries from our forms and the configurator, as well as the confirmation e-mails to you, via Microsoft 365, where our mailboxes are also hosted. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. The details of your enquiry and your e-mail address are processed. Microsoft generally processes the data of European business customers in data centres within the EU (EU Data Boundary); access from the USA can nevertheless not be completely ruled out. Microsoft is certified under the EU-US Data Privacy Framework, on the basis of which the EU Commission has determined an adequate level of data protection. Details can be found in Microsoft's privacy statement:

microsoft.com/privacy ↗

The legal basis is Art. 6(1)(b) GDPR insofar as your enquiry relates to a contract or pre-contractual measures, otherwise Art. 6(1)(f) GDPR. Our legitimate interest lies in reliable and secure e-mail communication.

Data processing agreement

We have concluded a data processing agreement (DPA) for the use of the services named above. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various items of personal data are collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We point out that data transmission over the internet (for example when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller responsible for data processing on this website is:

The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (for example names or email addresses).

Storage period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for processing it no longer applies. If you assert a justified request for deletion or withdraw consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing it (for example retention periods under tax or commercial law); in the latter case, deletion takes place once those grounds no longer apply.

General information on the legal bases for data processing

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, where special categories of data under Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device, processing is additionally carried out on the basis of section 25(1) TDDDG. Consent can be withdrawn at any time.

If your data is required for the performance of a contract or for pre-contractual measures, we process it on the basis of Art. 6(1)(b) GDPR. We also process your data where it is necessary to fulfil a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may furthermore be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. We provide information on the legal bases applicable in each individual case in the following paragraphs of this privacy policy.

Data protection officer

We have appointed a data protection officer.

Recipients of personal data

In the course of our business activities we work with various external bodies. This sometimes requires personal data to be transferred to these external bodies. We only pass personal data on to external bodies where this is necessary for the performance of a contract, where we are legally obliged to do so (for example passing data on to tax authorities), where we have a legitimate interest in the transfer under Art. 6(1)(f) GDPR, or where another legal basis permits the transfer. When using processors, we pass on our customers' personal data only on the basis of a valid data processing agreement. In the case of joint processing, an agreement on joint processing is concluded.

In the case of repair, warranty or insurance for a terminal, it may be necessary to pass on the details required for this to the manufacturer Datafox.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out up to the point of withdrawal remains unaffected.

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. This right of complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place insofar as it is technically feasible.

Information, correction and deletion

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, where applicable, a right to have this data corrected or deleted. You can contact us at any time regarding this and any further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of the personal data we hold about you, we generally need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection under Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may, apart from being stored, only be processed with your consent or to assert, exercise or defend legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL/TLS encryption

For security reasons and to protect the transmission of confidential content, such as enquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser's address line changes from “http://” to “https://” and by the padlock symbol in your browser bar.

When SSL or TLS encryption is active, the data you transmit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the legal notice obligation for sending advertising and information material that has not been expressly requested. The operators of these pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam email.

No cookies, audience measurement with Matomo

This privacy policy applies to the conni website (conni.ananas.codes) and the Datafox configurator (datafox-konfigurator.ananas.codes).

We use no cookies and no third-party tracking (no Google Analytics, no advertising pixels). A cookie banner is therefore not required. Technically necessary settings such as language or contrast mode are stored exclusively locally in your browser and are not transmitted to us.

To understand which content is used and to improve our offering, we measure our audience with the open-source software Matomo. We run Matomo ourselves on our server at IONOS in Germany (analytics.ananas.codes). The data stays with us and is not passed on to third parties. Measurement works without cookies and without recognising you across visits. Your IP address is shortened by two bytes before it is stored, so that tracing it back to you is practically impossible.

We record: pages viewed, date and time, time spent, the page you came from, browser, operating system, screen resolution and language, as well as individual actions: submitting an enquiry and its type (for example test box or quote), creating a return form, clicks on phone numbers, e-mail addresses and links to other websites (for example to book an appointment), and in the configurator the individual steps, the selected device and, for an enquiry, the requested items and the indicative price. What you type into form fields, such as your name, e-mail address or message, is not recorded. In the partner area only the area is counted, not the personal link.

If your browser sends the “Do Not Track” signal, no measurement takes place. You can also object to the measurement at any time by email to support@ananas.codes.

The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in statistical analysis and improving our offering. We delete raw data after 13 months at the latest; aggregated statistics without personal reference may be kept longer.

Beyond that we embed no external services: no iframes, no third-party scripts, no fonts or images from other servers. Simply opening the site therefore sends no data to third parties.

Contact and enquiry forms

If you send us enquiries using a form (consultation, quote, test box, transponder test, terminal check, custom integration, module request, partner enquiry or an enquiry from the configurator), your details from the enquiry form, including the contact data you provide there, are stored by us for the purpose of processing the enquiry and in case of follow-up questions. The enquiry reaches us by e-mail, and you receive a confirmation at the address you provided (sent via Microsoft 365, see section 2). We do not pass this data on without your consent. We only collect the details needed to handle your enquiry, and transmission is encrypted.

This data is processed on the basis of Art. 6(1)(b) GDPR where your enquiry relates to the performance of a contract or is necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this has been requested; consent can be withdrawn at any time.

The data you enter in the form remains with us until you ask us to delete it, withdraw your consent to its storage, or the purpose for storing it no longer applies, for example once your enquiry has been dealt with. Mandatory statutory provisions, in particular retention periods, remain unaffected.

The return form for repairs (Service → Repair form → Fill in online) is created entirely in your browser. Your details are not transmitted to us and not stored by us; you send the finished PDF to Datafox yourself together with the device.

Links to external services

Three services open as a link in a new tab, marked with ↗ in the text: the terminal configurator (datafox-konfigurator.ananas.codes), the appointment calendar for consultations (ananas-codes.time-contedi.de) and the knowledge base with the guides (knowledge.ananas.codes).

Only once you follow one of these links does the respective provider process your data; their privacy policy applies there. The appointment calendar is not operated by us, and the provider gives information about processing on its own site.