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Fill in the return form online

Five short steps, and you get Datafox's original return form as a completed PDF. Print it, sign it, enclose it with the device. Datafox handles returns in German; the form is the German original, your entries in English are fine.

Your details stay in your browser. The PDF is created on your device; nothing is sent to us.

Which device needs repair?

One form per device. The serial number is on the type plate on the back.

For devices bought from us, this is ananas.codes.

Only if you bought directly from Datafox.

Only if you spoke to someone at Datafox beforehand.

If Datafox has already given you one.

What happened?

The more precise the description, the faster the repair.

Reason for return *

What happens, what should happen, what have you tried? Very long descriptions automatically get an extra sheet.

Leave empty = latest version.

Does the fault only occur sometimes? (optional)

e.g. connection type (LAN, Wi-Fi, LTE), access readers, door openers, which transponders

Power supply (optional)

Please send power supplies and batteries along for analysis.

Partners only: whom may Datafox call at the end customer? Company, name, phone, email.

What should Datafox do?

You decide up to which amount Datafox may repair without asking again.

If it gets more expensive, please: *

Sender

Datafox returns the device to this address unless you specify a different one below.

Different delivery address for the return

Signature (optional)

Optional: sign here with mouse or finger – or later by hand on the printout.

Check and create PDF

All correct? Then create the PDF. You can still change any section.

* Required fields

Prefer paper? Blank form (PDF)